FAQ

In Which Countries Is Payrexx Available?

The Payrexx tools are available worldwide. However, online payment processing is limited to the countries in which the integrated payment providers are active.

Payrexx Direct is currently available in Switzerland, Germany, Austria, Italy and Denmark.

Do I Need a Website to Use Payrexx?

No, you do not need a website to use Payrexx. With Payrexx Pages you can create your own payment page. You can choose your unique URL during the registration process. This URL will be visible once your customer is going to visit your Payrexx Pages.

Here is an example:

Premium users can use their own domain if they like.

How to posting Transactions?

There are numerous accounting challenges to be overcome in the processing of credit card transactions. We summarize the most important ones below.

How Do You Book Credit Card Transactions in the Accounting Department?

Before you book anything, you need to know:

  • Payments from the credit card acquirer to the bank account only arrive a few days later after the service has been provided.

  • Sales are usually transferred as a collective payment (Collective payments = less work when posting).

  • The commission per transaction is not necessarily linear (depending on the card and acquirer)

  • The gross turnover is relevant for accounting purposes and VAT is posted and calculated on it.

  • Payments are not received on the bank account for the amount of the turnover. Payments are usually transferred by the acquirer net (less credit card commission).

  • Credit cardholders have the option of cancelling payments. Chargebacks will be deducted from further transfers or debited directly from the bank account.

Posting of Credit Card Receivables

The table should include the following information from individual transactions:

Date

Customer

Amount

VAT amount

VAT rate

Payment amount

Payment method

The posting of sales in the accounting system is a collective posting. To do this, you create a posting document that summarizes the cash journal or shop journal over a period (one day, one week, one month, one quarter) and includes all the are added to the values listed.

The transaction with the customer is completed when the customer has paid for the service by credit card. You then have a receivable from the credit card acquirer in the amount of the turnover. Later, when you received the payment in your bank account, the receivable is repaid minus the commission.

You should assign a posting number to the posting document and store it together with the table. In this way, you fulfil the requirement for the "audit trail": A tax auditor can use the posting document to draw conclusions about the individual transactions on the cash strip and reconstruct the accounting. There is also a ten-year archiving requirement for journals and collective posting documents.

Credit Card Commission

The credit card transaction is usually deducted directly from the transfer of your claim - you only receive the net amount transferred to your bank account. The credit card acquirers periodically compile the turnover and commissions in a statement. Today, you can usually access this statement via the Internet in e-banking or receive it by e-mail.

Account Reconciliation and Verification

The following transaction types occur on the account "Receivable from Acquirer X":

  1. Posting of the receivable as an offsetting entry to sales.

  2. Write-off of the receivable when the payment is received on the bank account.

  3. Credit card commission as a reduction in income.

In terms of a single transaction, the receivables account would have to be zero after the 3 transactions were completed:

Posting of the receivable

CHF 1’000.00

Less bank transfer

CHF - 980.00

Less credit card commission

CHF - 20.00

Total

CHF 0.00

Since new receivables from the credit card acquirer arise daily with each transaction and these arrive in the bank account with a time delay, the account "Receivable from acquirer X" usually shows a balance.

The balance shows all the credit card acquirer's debts outstanding at the balance sheet date before the Commission enters them in the accounts.

Tip: Let the acquirer transfer your money as little as possible:

  • Less booking effort

  • Lower credit card commissions of your acquirer

Voting Scheme

Add up all incoming payments from the period up to the key date and calculate the due commission. The total of the commission and these incoming payments should correspond to the account balance. Sometimes there are small differences due to different value dates on your system and the acquirer's system.

You can create an unlimited number of payment forms as well as upload an unlimited number of logos.

To do so, click "Settings" in the backend office and select "Look & Feel" in the drop-down menu. Either click "Add a new profile" in order to create a new profile or adjust the existing profile by clicking on the pencil icon below the "Action" sign.

Click on "Upload Logo" after you have either chosen to "Add a new profile" or to adjust the existing one.

You can choose if your Logo should be displayed square, rectangular or round.

How Can I Delete My Account?

  1. Log in to your Payrexx account.

  2. Navigate to "Settings > Business" and click on the button "Close account" at the bottom of the site.

By closing your account, you will lose access to your financial data. Please be aware that this action is irreversible.

How Can I Log in to My Payrexx Account?

Go to our website.

2. Click Login in the upper right corner.

3. Use the following information to log in:

  • The e-mail you used to register

  • The password that we sent you by email after registration

We recommend creating a shortcut for your Payrexx account.

Note: If you cannot find our email, please check the spam folder. Otherwise, please contact us.

I Did Not Receive My Activation Code - What Should I Do?

Please check your spam folder if you did not receive a welcoming e-mail. If you still do not find a message from us, please write us a ticket using the e-mail address utilized for the registration.

Where Can I Find the Invoices from Payrexx?

You can find all bills from Payrexx in your account under "Settings > Subscription". You will also receive the invoices to the deposited E-Mail address.

Why Do I Get an Invoice from Payrexx?

Depending on your subscription, Payrexx charges you for the following services:

  • Payrexx subscription (tools, support, payment functions etc.)

  • Transactions with third-party providers

Please visit our Pricing Page to get a clear overview of the services we charge you for.

How Can I Upgrade, Downgrade or Cancel My Subscription?

Open your backend and go to "Settings". Navigate to "Plan and Billing" and click on "Choose plan". In the window that pops up, you can open the dropdown on the right side of "New plan" to change your subscription. If you want to cancel your current plan, you can choose the option "Expired".

Upgrades are being activated immediately. Downgrades are automatically being enabled after the current subscription will have expired. Keep in mind that you might lose some valuable functions when performing a downgrade.

How Can I Create Payrexx Pages?

Navigate to "Pages > Overview" in your Payrexx account. Choose "Create":

You can choose a title, a description, the payment information, products that you would like to add and form fields. At "Advanced options", you can edit various settings such as confirmation e-mails, forwarding addresses and search engine optimization.

Choose "View" to see a preview of Payrexx Pages.

Payrexx Pages is now ready.

I Have Several Webshops. How Many Accounts Do I Need?

  • Are the different Webshops run by the same company and person?

  • Is it ok if the payouts from the different shops are sent to one single bank account?

If you can answer yes to both of these questions, you only need one single PRO Account

Otherwise, you need to have a Payrexx Account for each of the webshops you are running. In this case, we can provide you with a special offer and give you a combined discount for the accounts. Please contact us!

Why Do We Charge a Monthly Fee as Well as Transaction Fees?

The subscription fee (different plans) covers the use of our software and our services.

The main part of the transaction fees is charged by our third part partners and not by us. The transaction fees cover the actual processing of the data when a payment is being made, as well as the processing of the money flow. Anyway, it is important for us to act as the most competitive Payment Service Provider in Switzerland. We have set the pricing for both the SaaS subscription and the Transaction Fees at an attractive level. Please have a look at this article, it shows our pricing benchmarked to our competitors. https://www.openstream.ch/blog/psd-vergleich-schweiz/

Example 1 - For UK Based Merchants

1) Annual Payrexx Fee

Depending on the Plan you choose (Checkout, Starter, Plus, Pro)

2) Connector Transaction Fee

Determined by the respective connector. As an example, when using Stripe as a connector you can see the pricing of the Stripe fees here: https://stripe.com/en-gb/pricing

3) Payrexx Transaction Fee

On top of the connector transaction fee, we do charge an additional Payrexx transaction fee. Anyway, this fee is depending on what subscription plan you choose. See "Fees for using external payment providers (Connectors)" on our Pricing Page. If you choose the "Pro" subscription plan, there are no extra Payrexx transaction fees.

How Can I Signup for Payrexx?

Click on the signup button on our website and create your Payrexx account. For the first 30 days, you can use a free trial edition. Afterwards, the account automatically changes to a free account in which you can adjust settings, but the possibility to accept transactions is paused until you upgrade to one of the four billable subscriptions.

How Much Does Payrexx Cost?

Payrexx offers various subscription packages. We tried to structure the packages so that everyone can choose a suitable one. If you are not sure which package to choose, feel free to contact us and we will advise you on the subscription that would be suitable for you.

Proceed to our pricing page or download the price list to see the different packages.

How Do I Create a Donation Page?

With Payrexx you can create your own donation page in just a few minutes. In this article, you will learn, how you need to proceed.